Call Center Solutions
IPN works with companies from large hospital systems to small businesses. Our clients rely on IPN’s call center solutions 24 hours per day, 7 days per week, 365 days per year. We go beyond merely answering telephone calls. We closely monitor call flow and details to enhance our clients’ business operations and help increase your brands’ reach.
IPN uses cutting-edge software along with our customers' web sites to allow direct order entry and input into our customers’ information systems. Our state-of-the-art, digital equipment is fully redundant, which decreases chances for dropped calls.
IPN Call center agents use a web-integrated technology allowing the specific information you provide to appear on the agents’ screens. Agents are given detailed instructions for handling your incoming calls. Armed with customized instructions, our agents can answer the call, follow procedures, enter the data or order and access web maps for directions.
We use state of the art message scripting software. Call flow guidance via on screen scripting provides our agents with sophisticated yet simple to use call management tools.